Shipping policy
Shipping Policy for Canada
Please note that we offer two shipping options:
- Standard (no protection)
- Protection option with signature
At Espace Skins, we provide secure shipping options for Quebec, Ontario, and other Canadian provinces to ensure reliable and tailored service. Below are the details of our shipping rates. We are pleased to deliver throughout Canada and ship to P.O. boxes via Canada Post only.
Shipping to Quebec and Ontario:
Protection/Signature Delivery Option
This option includes additional protection and requires a signature upon delivery.
- Orders from $0 to $39.99: $28.00
- Orders from $40.00 to $199.99: $18.00
- Orders over $200.00: Free
Standard Delivery (No Signature Required)
This option provides standard delivery without requiring a signature.
- Orders from $0 to $39.99: $25.00
- Orders from $40.00 to $200.00: $15.00
Shipping to Other Canadian Provinces (Excluding Quebec):
Protection/Signature Delivery Option
- Orders of $200.00 and up: Free
Standard Delivery (No Signature Required)
- Orders from $1.00 to $199.99: $25.00
Important Information:
- The "Protection with Signature" option is ideal for high-value orders, offering additional security.
- Shipping rates are subject to change.
- Delivery times may vary based on your location and the chosen option.
Thank you for shopping with Espace Skins! For any questions or assistance, feel free to contact our customer service team.
Our processing time starts from the moment your order is successfully submitted and may take up to 2 business days to dispatch your order. However, please be aware that processing and handling time may be extended during peak sale periods. Before we can ship your order, we may need to hold your order for payment verification and confirm your details with your card issuer.
We will do our very best to minimize delays.
DELIVERY TIMES
The usual time for processing an order is 24 hours (business days), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
Estimated delivery times:
- Canada
- Quebec and Ontario: 2-5 business days
- Manitoba and Saskatchewan: 2-5 business days
- British Colombia and Alberta: 3-6 business days
- Newfoundland, Labrador, Nova-Scotia, P.E.I, New Brunswick: 3-6 business days
*Plus applicable processing and handling time. Please note, remote area deliveries may experience longer shipping times.
**Please note that we reserve the right to amend shipping rates at any time, without notice.
***Shipping windows are estimates, and delivery times are not guaranteed as orders may experience unexpected delays (e.g., traffic, weather, additional payment analysis, etc.). When ordering, a phone number is now required for the destination shipping address, so our carriers can contact the recipient if required.
A signature will be required for orders over $200, free of charge. As a precautionary method due to COVID-19, an acknowledgement from the person who receives the package may be collected instead of a signature at the time of delivery. In such cases, the acknowledgement by the person who received the package at the delivery address will be taken as proof of delivery.
If a shipment notice is left at your door, you must collect items from the designated pick up location within the pickup window to avoid your order being returned to Clinique Espace Skins Montréal.
CLINIQUE ESPACE SKINS MONTRÉAL will not be liable for loss of any package(s) for which a delivery signature or acknowledgement was not obtained .
Clinique Espace Skins Montréal is not responsible for incorrect or missing information on the shipping address.
Important :
PLEASE MAKE SURE YOU ADD ANY RELEVANT INFORMATION, For any missing information or for changes after the parcel as left our warehouse, our carrier will charge $16.95 that will be added to any future invoice. PLEASE READ CAREFULLY
- Such as a buzzer
- Special door
- Special needs
- if your delivery address has a South, North, West, East.
If this information is incorrect or missing, we cannot assure you that your order will be delivered to you properly. Important… it is IMPOSSIBLE to change your address once the order has left our warehouse.
CLINIQUE ESPACE SKINS MONTRÉAL cannot refund OR re-ship orders that have address errors, a lack of relevant information, or a last-minute change. Note: If you realize an error or want to make a change after your order has left with the carrier has picked up a warehouse and, we advise you to contact the carrier's customer service department and sees with them if it is possible to change the delivery address.
CARRIER DELIVERY DELAY
Our delivery times are for information only and do not constitute a guarantee. That said, if you experience an unusual delay in the delivery of your package, contact us at info@skinsmontreal.com and we will open a service ticket with the carrier. If necessary, additional delays may apply. Also, please note that we can not send a replacement package without confirmation from the carrier regarding the status and whereabouts of your initial package. ONCE PACKAGE LEAVES OUR HANDS, IT IS COMPLETELY OUT OF OUR CONTROL!
TRACKING YOUR ORDER
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation email with a tracking number will be sent to you. You will be able to track your package at all times. If you are a registered customer and have an account with us, you will also track your purchase history section orders.
AVAILABILITY AND OUT-OF-STOCK
Shipping is subject to product availability. In exceptional cases, where inventory for select items is no longer available, that item may be removed from your order, and all other items will be shipped. Refer to your shipment confirmation email to review all items sent and the amount charged to your card. Depending on your items' size and fulfillment location, you may receive your order in multiple packages. Some products offered may be temporarily out of stock. In such a case, a customer service agent will contact you by email to inform you of any shipping delays. If your order contains a combination of available products and out-of-stock products, you should expect multiple shipments.
RESTRICTIONS
Certain aerosols and alcohol-based products, such as fragrances and nail polish, are considered hazardous materials by Transport Canada, and must be shipped using Standard Ground shipping.
DAMAGED PARCEL
We're so sorry.
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). For products damaged during transport, Send an email to info@skinsmontreal.com, but please see our Exchanges & Warranty > Products damaged during the delivery section.
YOUR PACKAGE WAS MARKED "DELIVERED", BUT YOU HAVEN'T RECEIVED IT!
We do our best to make your order goes out on the same day it was placed. We ship express (Canada post, Purolator or FedEx), once the order has left our warehouse, we can't guarantee the delivery time. Rest assured that we will be there to help. When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status. Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest:
- Delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake and will arrive the following day.
- We always update your order with your tracking and carrier to contact them directly with your tracking. Ask who delivered the package, and ask for the details of that day's delivery.
- If the package still does not show up, please call the carrier to fill a claim. CLINIQUE ESPACE SKINS MONTRÉAL cannot reimburse OR re-ship orders misdelivered by the carrier or stolen from a property. Thank you for understanding.
TIPS TO MAKE SURE YOU DON'T HAVE YOUR PACKAGE STOLEN.
- Opt for the signature upon receipt of your package (especially if you live in an apartment block)
• Have your package delivered to your workplace
• Or if you do not plan to be at home on the day of delivery, (you have the expected delivery date) ask a neighbor to pick up the package.
DISCLAIMER
Clinique Espace Skins Montréal reserves the right to refund or replace products on a per order basis upon review. This is extended as a customer courtesy and is not a legal requirement.
UNCLAIMED PARCEL
If the carrier fails to deliver the item as intended, it is sent to a post office for you to pickup. If you have received a delivery notice, follow the instructions on the notice to retrieve your item or check the delivery status using the tracking number we provided to you by email. When you go to the post office to pick up your parcel, you will have to present the following documents:
- 1. Delivery notice
- 2. Official ID with photo and address
WARNING: You will have a maximum period of 10 business days to pick up your package at the post office. Once this period is exceeded, the package will automatically be returned to us, and we will proceed to the cancellation and refund of your order, minus the delivery costs for the return of your package to our warehouse ($19.95 flat-rate).
FREE SAMPLES!
CLINIQUE ESPACE SKINS MONTRÉAL offers free samples with most orders. Not all brands have samples to offer, but if they do, you will receive them! Expect to receive 1-3 samples per order depending on the order amount. Our Skin Care Specialists will choose samples that compliment your order.
FREE PRODUCTS!
The more you shop, the more you get! SURPRISE ! SURPRISE !
CLINIQUE ESPACE SKINS MONTRÉAL will offer a Free Gift With Purchase (GWP) with certain brands from time to time. These GWP's are usually limited quantity and will be offered on a first come first serve basis.
